Worked on the IBM Sterling Ordermanagement Systems team.
Monitored and supported customer production environments for IBM Sterling Order Management (OMS), ensuring high availability, system stability, and SLA compliance
Collaborated with cross-functional teams to enhance product functionality through new releases and fix packs, ensuring stability and continuous improvement.
Led and resolved P1 production incidents, performing root cause analysis and implementing preventive measures to minimize recurring issues.
Developed internal tool to further improved internal processes and efficiency.
JavaMeteorJsJVMKubernetesDockerRHELUnixSQLInstanaNew RelicKafkaServices and MQPaymentsInstall and Deploy
Trained and mentored new hires and students, onboarding them to production support processes, incident management protocols, and development workflows.
Created comprehensive internal documentation for alert triaging processes, improving response efficiency and reducing resolution time for support teams.
Implemented and configured multiple payment integrations to support diverse client requirements within the system.
Developed new features and tooling enhancements to streamline the L2 support experience and improve operational visibility.
Payment GatewaysJavaDocumentationTraining and Mentoring